Josh is the CEO and cofounder of SeamlessMD, a patient engagement platform which improves patient satisfaction while reducing hospital length of stay, readmissions, and costs.. They have raised over $7.5 million and are used by various health systems including Stanford Health. He is intelligent, humble and posses incredible grit. We talk about his childhood, his journey from an interest in coding to medical school and then being a founder. We discuss ChatGPT, AI in healthcare, the future of private healthcare in Canada, raising money for his startup, 90% of the VC he met said no initially and his end goal in life.

He was previously the Chair of the Canadian Medical Association’s Joule Innovation Council and on the Advisory Group to the Office of the Chief Health Innovation Strategist for the Ontario Ministry of Health. Joshua has also served on the Shad Valley Board of Directors and as a Startup Advisor to Northeastern University.

Joshua has received numerous honours, including being named Digital Health Executive of the Year by Digital Health Canada, Forbes 30 Under 30 in Science and Healthcare, Canadian Top 20 Under 20, TD Canada Trust Scholar, Creative Destruction Lab Alumn and NEXT Canada Alumn.

01:55 Childhood
03:57 Do you enjoy building things or social activities more?
05:58 Structure vs intuition when hiring
08:23 From coding to medicine to founder
10:41 Advice for medical students who want to be entrepreneurs?
13:24 Advice to your previous self?
14:46 Market for software engineers of the future, how will AI/ChatGPT impact this?
16:57 ChatGPT recently passed a medical board exam, will ChatGPT exacerbate the decline of a devaluation of expertise.
20:00 How should our education testing system change in response to the democratization of knowledge via internet and now AI bots.
22:40 How does liability play in the picture in regards to AI replacing physicians?
26:00 The current malpractice lens which emphasizes “standard of care” inhibits innovation, how do we tackle this?
27:50 If you could change one thing in our Healthcare system, what would it be?
31:48 Is medicine a calling or a job?
35:00 Story of SeamlessMD, how did you land your first client?
39:00 How did you demonstrate your ROI for your customers?
43:35 Hospital readmission billing
44:59 Payvidor model
47:08 Private healthcare in Canada
50:50 Raising money from Canadian vs American VCs?
53:45 Cold outbound, why did so many investors initially say no?
54:38 What made you successful?
57:15 Would you rather have a life full of mini success or chase outrageous goals leading to massive failures?
58:07 What is the end goal for you?
1:00:43 Is the current venture model a good fit for healthcare?

Joshua Liu: https://www.linkedin.com/in/joshuapliu/
SeamlessMD: https://seamless.md/

Rishad Usmani: https://www.linkedin.com/in/rishadusmani/
HealthTech Investors: https://www.healthtechinvestors.com/